Last Updated: 7th of November 2023

1. Introduction

Welcome to Mended B.V. ("we," "our," or "us"). We prioritize the protection of your privacy and safety. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you visit our website (www.mended.eu) and use our services.

2. Information We Collect

We may collect personal information from users for the following purposes:

2.1. Order Fulfillment:

• First name, surname
• Email address
• Phone number
• Shipping address
• Billing address
• Order details

2.2. Product Data:

• Type of products being repaired, altered, traded-in, or sold

2.3. Order History:

• Previous orders done by the user

2.4. Website Navigation Data:

• Information on how users navigate through our website

We collect this information through our checkout process, user accounts (if created), forms on our website, and analytical tools.

3. How We Use Your Information

We use your personal information for the following purposes:

• To fulfill your orders and provide order updates
• To provide you with information on Mended B.V. products and activities
• To answer any questions you may have

4. Sharing Your Data

We do not share user data with third parties for analytics, marketing, or other purposes.

5. Data Security

We prioritize data security and have implemented appropriate technical and organizational measures to protect your data during transmission and storage.

6. Cookies and Tracking Technologies

We use Google Analytics and Hotjar to improve website user-friendliness through cookies and tracking technologies. Please refer to our Cookie Policy for more details.

7. User Rights

You have the right to inspect the data recorded by Mended B.V. concerning you at any time. You may also request adjustments, supplements, removal, or screening of this data by contacting us at info@mended.eu.

8. Data Breach Handling

In the event of a data breach, we will promptly assess the situation, take necessary steps to mitigate the breach, and inform affected users following applicable data protection regulations.

9. Changes to this Privacy Policy

We do not have regular updates to this Privacy Policy. Any changes made will be communicated through the website.

10. Compliance

We strive to comply with data protection regulations, including the General Data Protection Regulation (GDPR).

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mended B.V. Kanaalweg 84A 3533 HG Utrecht The Netherlands Email: info@mended.eu