MENDED takes full ownership of what happens after the sale, so your brand promise holds when it matters most.
Premium is decided after the sale.
MENDED is an award-winning post-purchase infrastructure premium fashion brands rely on when a product fails, and the brand's promise is tested.
One Standard. One system. One owner.
The brand customers keep choosing
Customers remember how a brand behaves when a product fails. With MENDED behind that moment, you become the brand they come back to.
Calm where there used to be improvisation.
Your team wasn't built to weigh warranty calls, repair feasibility and reputation in real time. MENDED is. Every case enters one Standard, and the decision pressure leaves your desk.
One Standard. Every market. Every product.
A premium brand can't afford to be excellent in one country and improvised in another. MENDED operates end-to-end to a single Standard. So the experience your customers meet after the sale is the experience your brand decided to stand behind.
Once a case enters MENDED, it enters one Standard. The judgment, the handling, the communication, the resolution, held by us, end-to-end.
WORK WITH US
MENDED works with a small number of premium fashion brands that take their promise seriously after the sale. Access is by application and is built for brands that:
- Stake their reputation on long-term trust over short-term optimisation
- Run premium positioning across multiple markets and channels
- Want post-purchase decisions held to one Standard, not improvised case by case
We onboard a small number of brands each year.
Apply to work with MENDEDYOU are in good company
Armedangels
- High Customer demand: First 100 repairs booked within 15 minutes
- Proven Brand Value: Above-average engagement, 12Mil+ PR impressions
- Saved Customer Support Time: Reduced handling per CS warranty ticket
"MENDED convinced us with their well-thought-out concept. They bring extensive repair expertise and handle the entire process—from booking to execution to customer service. Their values, such as high-quality, playful, and user-friendly experience, and a strong focus on customer needs, align perfectly with our own standards. Their existing customer journey made it extremely easy for us to integrate without a complicated setup."
- Martin Höfeler | CEO ARMEDANGELS
TOM TAILOR
"This service allows our customers to wear their favorite pieces for as long as possible, making repair a true alternative.” - Sophia Marie Honert
KUYICHI
"Repairs are becoming a key tool to connect with our customers, not just a functional service." - Zoé Daemen
MUD Jeans
"We needed a solution to keep our retailers and customers happy. Repair is usually not a joyful experience but now it is." - Bert van Son
SOPHIE STONE
FABIENNE CHAPOT
FLORIA COLLECTIVE
Frequently Asked Questions
If you do not find your answer, email us on partnerships@mended.eu.
We're focused on acquiring new customers. Why should I invest in post-purchase repair?
Because loyalty isn't earned at checkout, it's built after the sale. We've seen that customers who engage with repair have a 2.3x higher Customer Lifetime Value (CLV) compared to non-repair customers. It's about keeping the customers you've already won and turning one-time customers into lifetime customers. Plus, the service gives an extra reason to buy from you in the first place!
Isn't offering repair just a cost center or a 'nice-to-have' sustainability project?
Spoiler: it’s easier than you think to see that repair is your secret engine to drive sales, retention, and customer happiness. MENDED isn’t known for fixing clothes, but for transforming repair into a modern, loyalty-driving experience. We are a marketing, compliance, and loyalty tool, all rolled into one.
My customers aren't necessarily 'green.' Will they actually use a repair service?
Let’s be clear: most customers don’t push for repair because they’re thinking about sustainability. They see it as a matter of quality and service, a basic expectation from a brand they chose to trust. We've seen 72% of our users are first-time fixers, proving the demand is booming and brands are rushing to repair to build brand loyalty.
What kind of ROI can I actually expect from a repair service?
Repair drives revenue, not just retention. MENDED generates a 2.3x higher CLV compared to non-repair customers, can boost purchase motivation up to 10%, and leads to thousands of extra in-store or webshop visits. The math works: with our platform, you can expect ROI within 6–12 months.
How does MENDED integrate with our existing systems, and what's the effort involved for my team?
We offer a plug-and-play digital platform and an international network of trained tailors, enabling brands to deliver online and in-store clothing repairs throughout Europe. Our end-to-end solution minimizes partner team time, with only three steps to get onboarded and limited workload from your end.
How will offering repairs affect our sales of new products? Will customers just repair instead of buying new?
This isn’t a cost; it’s a revenue channel you’ve been missing. Repair programs boost purchase motivation up to 10% and customers come back more frequently to buy again. For us, repair isn’t just about fixing clothes, it’s about keeping your customers engaged and in play, bringing them back for more.
What about upcoming EU regulations? How does MENDED help us stay compliant?
EU regulation is changing in 2026: brands will be forced to offer repair services, but many don’t know how. MENDED provides an easy solution to be compliant with Right to Repair and EPR in all the EU markets that you sell, ticking off ESG, CSR, and circularity with one smart move.
What kind of data and insights will we gain from offering repair through MENDED?
You don't just get repairs, you get insight. Our growth engine provides customer data like email, behavior, expenses, and channels, as well as product data like what breaks, how often, and before/after photos. This valuable data can help with design and CRM strategies.
How will MENDED help us stand out from competitors who also offer repair?
MENDED isn’t known for fixing clothes, but for transforming repair into a modern, loyalty-driving experience. While your competitors might offer repair, leading brands are using it strategically to drive profitability, fostering stronger loyalty and better conversion.
Can we start with a pilot program to test the impact before a full rollout?
Yes, absolutely! We understand the need to do pilots to test business impact and added value of service. Our offer moves forward if it's low-lift, connects to KPIs, and is pilotable.
How does MENDED ensure the quality and consistency of repairs across different markets and tailors?
We only let people who we trust touch your favorite items. Our "Repair Engine" is the operational core, powering repairs across Europe with a trained international tailor network. We ensure every touchpoint is branded, high-quality, and integrated , so your customers will always know it's you supporting them.
Beyond the initial repair, how does MENDED help us continue to engage with these customers and drive future purchases?
This is where our "Growth Engine" truly shines. It provides the tools to position every repair as a reason to return, re-engage, and buy more. We activate the forgotten funnel, turning customer issues into loyalty, spend, and social proof, meaning your next sales boost won't come from a campaign, but from a broken item.
What kind of marketing support or playbooks does MENDED provide to help us effectively communicate this service to our customers?
We offer marketing activation and strategy to turn repair into a commercial growth driver. This includes communication playbooks and input to get good messaging out. We make it easy to communicate that 'GETTING IT MENDED' is as easy and enjoyable as buying new.
How does MENDED handle customer service for the repair process, and what level of transparency do we have into customer interactions?
Our plug-and-play platform handles the full process, from branded customer interfaces and logistics to tailoring and customer service. We provide multi-lingual customer service and ensure you stay in the loop with full visibility and insight into every repair, including what breaks, who engages, and how to deepen loyalty.
Given the investment, what's the typical timeline from signing on with MENDED to launching our repair service and seeing initial results?
Our plug-and-play digital and physical infrastructure can be live within three weeks. We make it easy to get started and aim for you to see ROI within 6–12 months.
