Shipping & delivery
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How long will my repair take?
We aim to get the item(s) back to you within 10 days after you have shipped the item to us. If we encounter any additional issues that need to be discussed with you, the process might take longer.
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Can I track my repair?
Yes! We’ll send updates every step of the way. Need more info? Just ask.
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Do you accept international orders?
Absolutely! We’re based in the Netherlands and Germany, but we accept orders from most EU countries. Keep in mind that international shipping fees apply. We’re growing fast and expanding across Europe!
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What’s the process for shipping my item?
After placing your order, you’ll get a confirmation email with instructions and a shipping label. In NL or DE? You’ll also get a QR code—no printer needed!
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How should I pack my items?
Pack them securely to keep them safe on the journey. Feel free to include a note for our craftsmen—they love hearing from you!
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What happens after I send my item?
We’ll assess your item, confirm the details, and notify you of any next steps. If extra costs pop up, we’ll check with you before moving forward.
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What should I do if there’s an issue with delivery?
First, check your tracking info. If there’s still an issue, contact the shipping provider. Need extra help? Let us know, and we’ll jump in.
