MENDED and Fabienne Chapot explore repair and DPP

February 2026, Amsterdam

MENDED and Amsterdam-founded womenswear label Fabienne Chapot are exploring how post-purchase repair can be handled as a brand opportunity.

This spring, Fabienne Chapot customers gain access to a premium repair experience, handled consistently under the MENDED standard. Rather than treating repair as a problem, the collaboration embeds repair as Fabienne Chapot’s post-purchase benefit toward its customers. To celebrate, Fabienne Chapot’s top customers can benefit from limited free repairs. First come, first fixed.

For MENDED, it is another step toward shifting how post-purchase moments are handled in fashion. MENDED is a partner in post-purchase responsibility. Seamlessly embedding repair in the brand experience to keep favorites in play.

Part of a larger Digital Product Passport project with TexTracer

This exploration is also the launchpad for research to test how repair data can be integrated into the Digital Product Passport (DPP) in collaboration with TexTracer, a provider of product traceability and DPP solutions.

Digital Product Passports are quickly becoming the new baseline for transparency in fashion. But today, most product data still ends at the point of sale. What happens next remains largely invisible, creating a critical data gap. Integrating repair data into a garment’s journey can reveal essential insights into products. At the same time, repair also becomes more accessible. The DPP gives another intuitive customer touchpoint to keep clothes in play. Customers can simply scan the QR code inside a garment to access repair, meeting them right where they are: in their wardrobe.

The pilot tests the full loop, from repair execution to data capture and DPP integration. Fabienne Chapot provides the brand context and customer touchpoints, while MENDED holds the repair responsibility end-to-end and ensures each repair is recorded as part of the dataset. TexTracer enables the DPP layer, testing how those repairs can be linked to a product passport in a scalable manner.

How it works for customers

• Customers book repairs online via MENDED x Fabienne Chapot
• Customers send in your item with the no-print shipping label.
• MENDED’s tailors do their magic, and your item is back soon after.
• MENDED records the order as part of the DPP dataset.

Researching a standard for post-purchase repair

The goal of the pilot is to develop a blueprint for scalable implementation, including best practices for integrating repair data into Digital Product Passport systems. The innovation happens behind the scenes, but the ambition is clear: to elevate the post-purchase experience and serve customers even better. 

MENDED, as a partner for post-purchase responsibility, is helping brands reduce internal workload and prevent customer churn. “Post-purchase moments are where brands quietly lose customers and where processes are often improvised,” says Agnes Weber, Co-founder of MENDED. “With Digital Product Passports moving closer, we saw an opportunity to not just gather more data, but make repair more accessible via a new, intuitive customer touchpoint.”